Legal notice

Terms & Conditions

These Terms & Conditions govern the use of the HOARD website and the purchase of products from us. By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.

Business Information

HOARD is owned and operated by:

Business Owner: Rosemary Lorna Groom

Registered Business Address: 206 Dundridge Lane, Bristol, BS5 8SX

Email: rosy@hoardjewellery.com

If you have any questions regarding these Terms & Conditions, please contact us using the email address above.

Products

All HOARD jewellery is individually handcrafted using traditional techniques and natural materials.

Due to the handmade nature of our products, slight variations in finish, texture, or appearance may occur and are not considered defects. Where natural gemstones are used, each stone is unique and will display its own individual characteristics.

Unless otherwise stated, product photographs show the exact item you will receive.

Pricing

All prices displayed on this website are shown in Pounds Sterling (£).

We reserve the right to amend product prices at any time. Any changes will not affect orders that have already been accepted.

Where pricing errors occur, we reserve the right to cancel the affected order and issue a full refund if payment has already been taken.

Orders

Submitting an order does not automatically create a binding contract.

Your order is accepted once you receive confirmation that it has been processed. We reserve the right to refuse or cancel an order where necessary, including but not limited to circumstances involving pricing errors, stock availability, suspected fraudulent activity, or other exceptional situations.

Payment

Payment must be received in full before production or dispatch of your order.

Accepted payment methods are displayed during the checkout process.

Processing and Delivery

As all HOARD products are handmade to order, processing times vary.

Estimated production and delivery times are provided on our Shipping Policy page and should be read alongside these Terms & Conditions.

HOARD is not responsible for delays caused by postal services, customs authorities, adverse weather, industrial action, or other circumstances beyond our reasonable control.

Returns and Refunds

Returns, refunds, and repairs are handled in accordance with our Returns & Refund Policy.

Please read this policy before making a purchase.

Repairs

Where appropriate, HOARD may offer repairs to products in accordance with our Returns & Refund Policy.

Repair eligibility will depend on the nature of the issue and whether it results from a manufacturing fault, accidental damage, or normal wear and tear.

Intellectual Property

All content published on this website, including photographs, jewellery designs, logos, branding, product descriptions, graphics, and written material, remains the intellectual property of HOARD unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so under the laws of England and Wales.

To the fullest extent permitted by law, HOARD shall not be liable for indirect, incidental, or consequential losses arising from the use of this website or the purchase of our products.

Our total liability in relation to any order shall not exceed the amount paid for the product in question.

Website Content

We make every reasonable effort to ensure that information on this website is accurate and up to date. However, errors or omissions may occasionally occur.

We reserve the right to amend product descriptions, pricing, policies, and website content at any time without prior notice.

Privacy

Personal information is handled in accordance with our Privacy Policy.

Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from the use of this website or the purchase of products shall be subject to the exclusive jurisdiction of the courts of England and Wales.